Help Center

Frequently Asked Questions

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Q.

How often should I schedule cloud backups?

This varies from user to user, but once a week at minimum is generally considered good practice. Bandwidth-pending, daily or even hourly is acceptable. If you’re frequency creating and modifying files, you’ll want to run backups more often.

Many backup providers these days default to “continuous” backup, which is constantly monitoring for newly created, modified, moved, and deleted files. Continuous backup happens instantaneously as soon as any change is detected on the hard drive. It runs in the background and takes the hassle of out scheduling.

Q.

Can I back up my smartphone and other devices with a single backup plan?

It depends on the provider and which service plan you choose. As a general rule, “unlimited” storage services allow for only one device. Providers that cap cloud storage space typically allow you to back up as many computers, smartphones, and other devices as you can fit in what you’re allotted. Be sure to check the fine print when signing up for a plan. Some providers, for instance, charge extra for external hard drives. Others will back up photos on your smartphone, but not videos.

Q.

How long does it take to back up a computer?

Depending on your internet speed and amount of data, an initial backup can take anywhere from an hour to a week. Some providers claim to back up computers faster than other using more advanced compression technology, but it ultimately comes down to your bandwidth and the size of your hard drive.

After the initial backup, consecutive backups are much faster as they only upload new or modified files.

Q.

How will online backup affect my internet speed?

Backing up a PC to the cloud will use up some upload bandwidth, especially during the initial backup. If this is a concern, look for providers that offer bandwidth throttling to control upload speeds. Incremental backup is another feature that only updates parts of files that have been modified to avoid re-uploading entire large files.

Download bandwidth, which is used for most internet activity, should remain relatively unaffected.